Refund & Cancellation Policy

1. Deposit

A two-hour minimum deposit is required to secure your moving date and time. This deposit is non-refundable. However, if you need to reschedule your move, the deposit can be applied to your rescheduled job. Please contact us as early as possible to reschedule.

2. Final Billing

The remaining balance is billed based on the actual time worked on your move. The total charge depends on the number of movers and the hours worked. Payment of the remaining balance is due upon completion of the move.

3. Cancellations

If you need to cancel your move, please notify us as early as possible — ideally at least 48 hours before your scheduled move time. Because the deposit is non-refundable, we encourage you to reschedule rather than cancel so your deposit can be applied to the new date.

4. Rescheduling

To reschedule, call or text us at (775) 385-9421. Your deposit will be applied to the rescheduled job, subject to availability. We will do our best to accommodate your preferred new date and time.

5. Questions